Shipping Policy
When can I expect my order to arrive?
Orders are processed and delivered Monday through Friday, excluding holidays. All orders ship from our warehouse in Georgia, USA.
Processing times are the best estimate on when your item will ship but this can be delayed during peak seasons. Personalized orders will ship in 1-2 weeks.
How much does shipping cost?
Shipping rates for orders, international orders, and expedited orders will be calculated based on the order total and the destination address.
What is the cut-off time for expedited shipping?
Please note only USPS expedited orders placed before 12PM EST will ship within 1-2 business days.
Do you deliver on Saturdays?
At this time we are not able to ship for Saturday delivery. If there is an urgent need, please contact us at info@funhousetoys.org so that we can further assist you.
Do you offer international shipping?
We offer USPS international shipping across the globe for most products - simply enter your destination country during check out. Fun House Toys is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note that even with these shipping methods, transit times may vary due to customs delays.
Do you ship to PO Boxes or FPO/APO/DPO addresses?
Yes! Our team ships orders to PO Boxes or APO/FPO/DPO addresses via USPS.
Will my entire order ship together?
Yes. If your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.
Orders containing personalized stationery will ship upon completion of the personalized order.
If you have any questions regarding the status of your order, please contact us at info@funhousetoys.org and a member of our team will get back to you shortly.
Return & Exchange Policy
What is your return policy?
Our return & refund policy only allows for unused and unopened goods. You may return the items within 14 days of receipt for a full refund not including the original shipping cost. Customers are responsible for any return shipping costs.
If you received a damaged item, contact us within 7 days from the date of delivery to request a replacement. Include your order number and images documenting the damages to your item.
Do you offer exchanges?
We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact info@funhousetoys.org
Do you offer price adjustments?
We offer a one-time price adjustment on full-price purchases only within 5 days of your order being placed. We will refund the price difference to your original form of payment. Refunds cannot be placed on a gift card unless that was the original payment method used. We are not able to honor gift with purchase promotions on orders that have already been placed. Requests for price adjustments can be sent to info@funhousetoys.org
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